WordPress support: the first year free
Support for WordPress and WooCommerce websites continues after handover, so you are not left to manage the project alone. The first year is our gift to you: we update our theme and plugins and answer questions about using the site.
Discuss support
How much work to hand over to us
The first year of support costs 0 € instead of 240 €: the gift includes updates to our theme and plugins and answers to questions. If the site breaks during that year through our fault, we fix it at our expense and get it working again. Ongoing backup checks and recovery for other reasons are included in Care, our monthly maintenance service for WordPress and WooCommerce. The gift is already included in every Care plan, so you will not need a second subscription.
| What’s included | First year (free) | Care Basic | Care Extended | Care Growth |
|---|---|---|---|---|
| Price |
Regular price |
Current price from 190 € per month Discuss support | Current price from 390 € per month Discuss support | Current price from 790 € per month Discuss support |
| Service priority | Ahead of the free queue | Above the free first-year plan | Priority queue | Priority queue |
| Messages from us per month | 50 | 100 | 200 | 300 |
| Updates to our theme and plugins | Included | Included | Included | Included |
| Basic checks of site availability, redirects, the certificate and domain | Included | Included | Included | Included |
| Support channel with conversation history | Included | Included | Included | Included |
| Backup checks, monitoring of page loading and key actions, and incident response | Not included | Included | Included | Included |
| Tests of 1–2 pages and a report every month | Not included | Not included | Included | Included |
| Code, speed and security improvements | Not included | Not included | Not included | from 4 hours per month |
We can discuss a tailored support option that includes only what your site needs. The plans offer ready-made packages to choose from, while the scope and cost of tailored support are agreed in advance.
Care takes care of maintenance
With every Care plan, we monitor whether pages load and whether visitors can complete key actions, and start recovery ourselves if something fails. You do not have to be the first to notice a fault and contact us.
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We monitor backups
We check that backups are created automatically on your hosting and can be used to restore the site. If we built the project, we configure them at launch, carry out a full test restoration at that stage and give you instructions. We do not promise in advance that all data will be preserved or how soon the site will be back up and running.
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We monitor enquiries
We monitor forms and key visitor actions. If a failure prevents visitors from sending an enquiry or completing the intended journey, we spot it ourselves.
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We monitor availability and security
We check whether pages load, whether the certificate is valid and whether there is any malicious code. When we find a problem, we start working on it.
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We make sure everything works
After an update or repair, we check the result on the site. Maintenance does not end with installing a new version.
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We step in when a critical failure occurs
During working hours, we step in urgently to resolve it. Alerts about these failures go directly to a person, rather than an AI agent.
Extended and Growth also include monthly tests of 1–2 pages or templates and a selected critical journey, such as submitting a form or confirming delivery, plus a report proposing work with its scope, time and price specified. Only Growth includes at least 4 hours per month of code, speed and security improvements in addition to these tests.
Help continues after the first free year
After the free year, just as in any month when your messages have run out or you have no subscription, you are not left without an answer or a website.
Every message we send in the support channel counts towards the quota, whether from an AI agent or a person, including clarifications, confirmations, status updates and notices about our errors. If you are a private individual ordering for personal needs, our messages about a defect arising through our fault do not use up the quota. Incident response included in the subscription and our fixes do not depend on how many replies or hours remain. If the quota is exhausted, your enquiry is retained, and you can choose the free queue, the following month or another Care plan, with no automatic extra charge.
We guarantee free replies to emails sent to support@weberloom.com about using a site we built, with or without a subscription, including after it ends. We do not promise a response time, and email does not use up the quota. When urgency and impact are comparable, we reply in this order: Extended and Growth equally, then Basic, then the free first year, then the free queue, which we do not sideline. Within each level, enquiries are handled in the order received.
If you do not need Care
You decide whether to continue support. If you do not renew, the site keeps running on the last installed version, and you retain the source files and instructions. We complete any enquiries we have already accepted.
If you only need updates to our theme and plugins, these cost around 240 € per year after the free year. We confirm the exact amount before payment, based on the components involved. We send an invoice for renewal and do not charge anything automatically. Messages from Care plans are not included in this amount.
We work on your hosting
The domain, hosting and licences are registered in your name according to the list you receive with the proposal. We help you purchase and register everything needed. We set up the hosting, and you retain all access credentials and automatic backups.
Costs and work are clear in advance
You pay providers directly for domain, hosting and licence purchases and renewals, and receive a list of these costs before signing the contract.
We deliver new features, pages, redesigns and migrations based on an estimate provided in advance. The message quota does not cover this work.
The estimate shows the scope and price of the work, and you approve it before work begins.
Changes you make to the code of our theme and plugins may be lost during updates, so you should tell us about them in advance.
How we workWhat else you should know
You did not build my site. Can I sign up for Care?
We will first assess how it is built and its condition, then propose a maintenance package and quote a price.
Will a person or a bot answer me?
An AI support agent answers questions, and a person steps in when needed. The agent provides information but cannot assign or approve work. Alerts about critical failures go directly to a person.
How do I change or cancel Care?
You can activate, change or cancel Care in the control panel. Cancellation immediately stops future charges, while maintenance continues until the end of the paid month.
What happens if the site breaks after your plugin update or after I install a plugin myself?
If our update caused the failure, we fix it at our expense. If you installed the plugin, recovery is included in Care, and we provide an estimate for fixing the cause before that work begins. Without Care, we repair other faults based on an estimate provided in advance, while in the first year we fix free of charge any failure that is our fault.
Does Care include search engine promotion?
No, promotion is not included in Care. We prepare the site for search during development: this is the technical work that enables search engines to read pages correctly. We do not promise search rankings or traffic.
What if my site uses Shopware, Strapi or no CMS?
We assess support for such a project based on how it is built and what you need. The free year and Care plans apply to WordPress and WooCommerce.
Let’s discuss support
Go to the Contact page and send an enquiry. We’ll reply by email. We’ll discuss your needs for free and suggest a suitable support option.
If you already have Care, please message us in your support channel.
For a new project or a rebuild: Website development
